LIVLIT Refund Policy

You have 15 days after receiving your item to request a refund item for free.

To be returned, items must be eligible for return. Your item must be in the same condition that you received it, unworn or unopened, with tags, and in it original packaging. You’ll also need the receipt or proof of purchase.

To start the process, please send an email at livlit@mylivlit.com. Then, we’ll send you a return shipping label, as well as instructions on how and where to send your package after your request is accepted.

You can always contact us for any question at livlit@mylivlit.com

DAMAGES AND ISSUES

If you received damaged products or in the case an item was faulty or defective, please contact us immediately, so that we can evaluate the issue and make it right. For the quick process, please take detailed photos of the damages/infections on the product. Then, contact us at livlit@mylivlit.com with detailed explanations about the problems.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of conditions cannot be returned, such as opened and used products or orders over 15 days. Please get in touch if you have questions or concerns about your specific item. Also, unfortunately, we cannot accept returns for promotional items.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

* Most of the processes take up to 7 business days once Livlit receives the item you send back to our warehouse. If your process takes more than 7 business days, please let us know about the status to livlit@mylivlit.com.